What are our opening hours? 
Our opening hours are from 9.30am to 6.30pm, Mondays to Fridays (excluding Public Holidays).


Do I need to have an account to make an order?
You may place your order through the guest account. However, having an account with us would make placing future orders more convenient as you wouldn't need to key in your details again. 
You would also be the first to receive any sales and promotions through our email notifications!

How do I place an order?
You can click on the item and add it to your basket. Once you are ready, proceed to your basket page to check out.

Can I make changes to my order after I have already placed it?
Once your order has been placed, it cannot be cancelled or changed.

How do I know if my order has been confirmed?
You will receive an order confirmation email, complete with order details. In order to receive the email, kindly ensure that your email address has been accurately entered upon checkout.
If you do not receive the email within an hour, kindly check your SPAM box.

If I've made an order but I'm unable to get through to the payment page, is my order confirmed?
Your order is only confirmed upon successful payment.

If I wish for to be an anonymous sender, is it necessary for me to fill in Sender details?
Yes, it is. In the event that we are unable to contact the recipient upon delivery, the sender will be contacted.

Can a message be attached to the bouquet?
Yes, you can attach a message to the recipient upon checkout. Kindly follow the sample format in the message box. Do remember to sign off even if you wish to remain anonymous!


Where does Flores Boutique deliver?
We deliver to local addresses with the exception of restricted areas.

What are your delivery hours?
We deliver from Mondays to Fridays by 6:00pm for office addresses and 10:00pm for residential addresses. Please refer to our Delivery and Returns section for more information on delivery.

Can I request for a specific delivery time?
Unfortunately, we are unable to deliver at a specific time slot, but rest assured that your order will be delivered by the time stated above.

Can I get my flowers today?
Same day delivery applies to orders placed by 10.30am each day.

How much is the delivery fee?
We do not charge an additional fee for delivery.

How will I know my order status?
An email will be sent to you once your order has been delivered and completed.

If I require flowers urgently, what do I do?
Kindly drop us an email at hello@flores-boutique.com or give us a call at +65 6244 2904 and we would do our best to make it possible for you.


How do I make payment?
We accept VISA and Mastercard for Daily Picks. For custom orders, we accept bank transfer.

I can’t see the answer to my question. What do I do?
Feel free to contact us at +65 6244 2904 or drop us an email at hello@flores-boutique.com and we will respond to you the soonest possible.